:root{--font-primary: "Inter", "Helvetica Neue", Arial, sans-serif;--font-mono: "Roboto Mono", monospace;--text-h1: 32px;--text-h2: 24px;--text-h3: 20px;--text-body: 14px;--text-label: 12px;--text-meta: 12px;--text-badge: 11px;--text-table-header: 12px;--text-table-cell: 14px;--weight-regular: 400;--weight-medium: 500;--weight-semibold: 600;--leading-tight: 1.3;--leading-normal: 1.5;--leading-relaxed: 1.65;--tracking-tight: -.04em;--tracking-normal: 0;--tracking-wide: .04em;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--space-6: 32px;--space-7: 48px;--space-8: 64px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 12px;--radius-full: 50%;--radius-badge: 5px;--radius-input: 8px;--radius-button: 8px;--radius-card: var(--radius-lg);--shadow-card: 0 1px 4px rgba(0,0,0,.04);--shadow-card-hover: 0 4px 16px rgba(0,0,0,.08);--shadow-modal: 0 8px 32px rgba(0,0,0,.12);--duration-fast: .12s;--duration-default: .18s;--duration-exit: .14s;--duration-drawer: .22s;--ease-standard: cubic-bezier(.4, 0, .2, 1);--primary-color: #2C5B73;--primary-hover: #1c3643;--accent-color: #F4973F;--accent-hover: #ffd6a0;--dark-blue: #182335;--secondary-teal: #5b9aa0;--secondary-grey: #708090;--light-grey: #e0e6ea;--cream: #f5efe6;--peach: #ffd6a0;--success-color: #6b9e6f;--warning-color: #d4a44a;--danger-color: #c26b6b;--info-color: #5b9aa0;--light-bg: #EEF1F4;--border-color: #e0e6ea;--text-muted: #708090;--text-dark: #182335;--bg-content: #F8F9FA;--hairline: #E5E7EB;--brand-purple: #4F2D6E;--enterprise-blue: #1E3A5F;--enterprise-blue-hover:#152E4D;--sla-ok: #059669;--sla-warn: #D97706;--sla-danger: #DC2626;--text-title: #111827;--text-default: #374151;--text-label-muted: #6B7280;--text-meta-muted: #9CA3AF;--sidebar-active-bg: #1E293B;--sidebar-badge-bg: #334155;--sidebar-badge-text: #E2E8F0;--sidebar-text: #94A3B8;--sidebar-bg: #182335;--sidebar-hover: #2C5B73;--sidebar-active: #5b9aa0;--primary: var(--primary-color);--primary-light: var(--secondary-teal);--text-primary: var(--text-dark);--text-secondary: var(--text-muted);--text-white: #FFFFFF;--bg-page: var(--bg-content);--bg-card: #FFFFFF;--bg-input: #FFFFFF;--bg-dark: var(--dark-blue);--border-default: var(--border-color);--border-focus: var(--primary-color);--level-4-bg: #F3E8FF;--level-4-text: #8B5CF6;--level-3-bg: #DBEAFE;--level-3-text: #3B82F6;--level-2-bg: #D1FAE5;--level-2-text: #10B981;--level-1-bg: #F3F4F6;--level-1-text: 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solid var(--border-color)}.sidebar{width:240px;flex-shrink:0;position:sticky;top:64px;height:calc(100vh - 64px);overflow-y:auto;background-color:var(--sidebar-bg);border-right:1px solid rgba(255,255,255,.06);z-index:1040;transition:transform var(--duration-drawer) var(--ease-standard)}.sidebar-inner{padding:.875rem .625rem}.main-wrapper{flex:1;display:flex;flex-direction:row;min-height:0}.main-content{flex:1;min-width:0;padding:2rem;background-color:var(--bg-page)}.system-footer{background-color:var(--dark-blue);color:var(--text-muted);padding:1rem 2rem}.container-fluid{padding-left:2rem;padding-right:2rem}@media(max-width:1024px){.sidebar{position:fixed;left:0;top:64px;bottom:0;height:auto;transform:translate(-100%)}.sidebar.show{transform:translate(0)}.card,.card-body{padding:1rem}}.btn{display:inline-flex;align-items:center;gap:.5rem;border:none;cursor:pointer;text-decoration:none;font-family:var(--font-primary);font-size:var(--text-body);font-weight:var(--weight-medium);border-radius:var(--radius-button);transition:background-color var(--duration-fast) var(--ease-standard),color var(--duration-fast) var(--ease-standard)}.btn-primary{background-color:var(--primary-color);color:#fff;padding:.5rem 1rem;border:none;border-radius:var(--radius-button);font-weight:var(--weight-medium);cursor:pointer}.btn-primary:hover{background-color:var(--primary-hover);color:#fff}.btn-secondary{background-color:var(--bg-card);color:var(--text-muted);border:1.5px solid var(--border-color);padding:.5rem 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1.5rem;font-size:16px}.btn-enterprise{background-color:var(--enterprise-blue);color:#fff;border:none;border-radius:6px;font-weight:500;width:100%;height:40px;display:inline-flex;align-items:center;justify-content:center}.btn-enterprise:hover{background-color:var(--enterprise-blue-hover);color:#fff}.composer-toolbar{display:flex;align-items:center;gap:2px;padding:6px 8px;border-bottom:1px solid var(--hairline)}.composer-toolbar button{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border:none;background:none;cursor:pointer;color:var(--text-label-muted);border-radius:4px;font-size:16px;line-height:1}.composer-toolbar button:hover:not(:disabled){background:var(--light-bg);color:var(--text-default)}.composer-toolbar button:disabled{opacity:.4;cursor:not-allowed}.composer-tab{padding:6px 4px;margin-right:16px;background:none;border:none;cursor:pointer;font-size:14px;font-weight:500;color:var(--text-label-muted);border-bottom:2px solid transparent;transition:color .15s,border-color .15s}.composer-tab.is-active{color:var(--brand-purple);border-bottom-color:var(--brand-purple)}.ticket-tags .badge{padding:4px 10px;border-radius:4px;font-size:12px;font-weight:500}.card{background-color:var(--bg-card);border:1px solid var(--hairline);border-radius:var(--radius-card);margin-bottom:1.5rem;padding:1.25rem;box-shadow:var(--shadow-card)}.card-header{padding:.75rem 1rem;border-bottom:1px solid var(--border-color);background-color:var(--bg-card);font-weight:var(--weight-semibold);font-size:13px}.card-body{padding:1.25rem}.analytics-card{background-color:var(--bg-card);border-radius:var(--radius-xl);padding:1.5rem;display:flex;align-items:center;gap:1.25rem;border-left:4px solid 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var(--border-color);border-radius:var(--radius-input);padding:.625rem .875rem;font-size:var(--text-body);font-family:var(--font-primary);color:var(--text-dark);background-color:var(--bg-input);line-height:var(--leading-normal);transition:border-color .15s var(--ease-standard),box-shadow .15s var(--ease-standard)}.form-control:focus,.form-select:focus{border-color:var(--primary-color);box-shadow:0 0 0 3px #2c5b731f;outline:none}.form-control-sm,.form-select-sm{min-height:36px;padding:.375rem .625rem}.form-select{min-height:0;border:1px solid var(--hairline);border-radius:6px;padding:8px 36px 8px 12px;font-size:14px;color:var(--text-default);background-color:#fff;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 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var(--border-color);color:var(--text-muted)}.bg-primary{background-color:#2c5b731f!important;color:var(--primary-color)!important}.bg-secondary{background-color:#7080901f!important;color:var(--secondary-grey)!important}.bg-success{background-color:#6b9e6f1f!important;color:var(--success-color)!important}.bg-warning{background-color:#d4a44a26!important;color:#8a6d2b!important}.bg-danger{background-color:#c26b6b1f!important;color:var(--danger-color)!important}.bg-info{background-color:#5b9aa01f!important;color:var(--info-color)!important}.text-white{color:#fff!important}.text-dark{color:var(--text-dark)!important}.table .badge{min-width:90px;text-align:center}.level-badge{display:inline-block;padding:3px 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.625rem;font-size:13px;font-weight:var(--weight-regular);color:var(--sidebar-text);text-decoration:none;border-bottom:none;border-radius:6px;margin-bottom:2px;transition:background-color var(--duration-default) var(--ease-standard),color var(--duration-default) var(--ease-standard)}.sidebar .nav-link:hover{background-color:#1e293b80;color:#fff}.sidebar .nav-link.active{background-color:var(--sidebar-active-bg);color:#fff;font-weight:var(--weight-medium);border-radius:6px}.sidebar h3,.sidebar .text-slate-400{color:#9ca3af!important}.sidebar .queue-count{background-color:var(--sidebar-badge-bg);color:var(--sidebar-badge-text);padding:2px 7px;border-radius:10px;font-size:12px;font-weight:var(--weight-medium);letter-spacing:0}.sidebar .nav-link.active .queue-count{background-color:#ffffff2e;color:#fff}.queue-item{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;border-radius:var(--radius-md);font-size:var(--text-body);font-weight:var(--weight-medium);color:var(--text-muted);text-decoration:none;cursor:pointer;transition:background-color var(--duration-default) var(--ease-standard)}.queue-item:hover{background-color:var(--bg-input)}.queue-item.active{background-color:var(--primary-color);color:#fff;font-weight:var(--weight-semibold)}.queue-count{font-weight:var(--weight-medium);font-size:var(--text-body)}.nav-tabs{border-bottom:2px solid var(--border-color)}.nav-tabs .nav-link{color:var(--text-muted);background-color:transparent;border:none;border-bottom:3px solid transparent;padding:1rem 1.5rem;font-weight:var(--weight-medium)}.nav-tabs .nav-link:hover{color:var(--primary-color);background-color:#2c5b730d;border-bottom-color:var(--accent-color)}.nav-tabs .nav-link.active{color:var(--primary-color);border-bottom-color:var(--primary-color)}.dropdown-menu{background-color:var(--bg-card);border:1.5px solid var(--border-color);border-radius:var(--radius-lg);min-width:10rem;padding:.25rem 0;box-shadow:var(--shadow-card-hover)}.dropdown-item{display:block;width:100%;padding:.5rem 1rem;font-size:13px;font-weight:var(--weight-regular);color:var(--text-dark);text-decoration:none;transition:background-color var(--duration-fast) var(--ease-standard)}.dropdown-item:hover{background-color:var(--light-bg);color:var(--primary-color)}.alert{padding:1rem 1.25rem;border-radius:var(--radius-lg);margin-bottom:1rem;display:flex;align-items:center;gap:.75rem;font-size:var(--text-body)}.alert-success{background-color:#6b9e6f1a;border:1px solid var(--success-color);color:#2e7d32}.alert-danger{background-color:#c26b6b1a;border:1px solid var(--danger-color);color:#842029}.alert-warning{background-color:#d4a44a1a;border:1px solid var(--warning-color);color:#664d03}.alert-info{background-color:#5b9aa01a;border:1px solid var(--info-color);color:#055160}.modal-content{border:none;border-radius:var(--radius-xl);box-shadow:var(--shadow-modal)}.modal-header{border-bottom:1px solid var(--border-color);padding:1.25rem}.modal-body{padding:1.5rem}.modal-footer{border-top:1px solid var(--border-color);padding:1rem 1.25rem}.btn:focus,.form-control:focus,.form-select:focus,.nav-link:focus{outline:2px solid var(--primary-color);outline-offset:2px}*:focus-visible{outline:2px solid var(--primary-color);outline-offset:2px}.skip-link{position:absolute;top:-40px;left:0;background:var(--primary-color);color:#fff;padding:8px;z-index:9999}.skip-link:focus{top:0}.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(max-width:768px){.table{min-width:600px;font-size:var(--text-body)}h2{font-size:20px}}@media(max-width:576px){.btn{width:100%;margin-bottom:.5rem}}.is-active{font-weight:var(--weight-semibold)}.is-disabled{opacity:.5;pointer-events:none}.is-hidden,.d-none{display:none!important}.d-flex{display:flex!important}.d-grid{display:grid!important}.me-2{margin-right:.5rem}.mb-3{margin-bottom:1rem}.section{margin-bottom:2rem}.analytics-grid{display:grid;gap:1.25rem}@media(min-width:1200px){.metrics-grid{grid-template-columns:repeat(4,1fr)}}@media(max-width:1200px){.metrics-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:768px){.metrics-grid{grid-template-columns:1fr}}.page-title{font-size:var(--text-h3);font-weight:var(--weight-semibold);color:var(--text-dark);letter-spacing:var(--tracking-tight);line-height:var(--leading-tight);margin-bottom:.125rem}.page-subtitle{font-size:var(--text-label);color:var(--text-muted);font-weight:var(--weight-regular)}.section-header{display:flex;align-items:center;gap:.75rem;margin-bottom:1rem;font-size:var(--text-label);font-weight:var(--weight-medium);text-transform:none;letter-spacing:0;color:var(--text-muted)}.section-header:after{content:"";flex:1;height:1px;background-color:var(--border-color)}.help-text{font-size:var(--text-label);color:var(--secondary-grey);margin-top:.25rem;font-weight:var(--weight-regular)}.error-text{font-size:var(--text-label);color:var(--danger-color);margin-top:.25rem;font-weight:var(--weight-medium)}.required:after{content:" *";color:var(--danger-color);font-weight:var(--weight-semibold)}.field-secured{display:inline-flex;align-items:center;gap:.25rem;font-size:var(--text-label);font-weight:var(--weight-medium);text-transform:none;letter-spacing:0;color:var(--text-muted)}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;margin-right:.375rem}.status-dot-success{background-color:var(--success-color)}.status-dot-warning{background-color:var(--warning-color)}.status-dot-danger{background-color:var(--danger-color)}.status-dot-info{background-color:var(--info-color)}.status-dot-muted{background-color:var(--secondary-grey)}.notif-dot{position:absolute;top:-2px;right:-2px;width:8px;height:8px;border-radius:50%;background-color:var(--danger-color);border:2px solid var(--bg-card)}.internal-note{background-color:#fffbeb;border-left:3px solid var(--warning-color)}.context-banner{background-color:#2c5b730f;border:1px solid rgba(44,91,115,.12);border-radius:var(--radius-lg);padding:.625rem 1rem;font-size:13px}.filter-chip{display:inline-flex;align-items:center;gap:.25rem;font-size:var(--text-label);background-color:var(--bg-card);border:1.5px solid var(--border-color);color:var(--primary-color);padding:.25rem .5rem;border-radius:var(--radius-lg);font-weight:var(--weight-medium);transition:background-color var(--duration-fast) var(--ease-standard)}.filter-chip:hover{background-color:var(--light-bg)}.ref-text{font-family:var(--font-mono);font-size:var(--text-label);font-weight:var(--weight-regular);color:var(--text-muted);letter-spacing:-.02em}.card-header-branded{background-color:var(--primary-color);color:#fff;padding:1.25rem 1.5rem;border-radius:var(--radius-xl) var(--radius-xl) 0 0}.card-header-branded h2{color:#fff;font-size:var(--text-body);font-weight:var(--weight-semibold);margin-bottom:.25rem}.card-header-branded p{color:#ffffffb3;font-size:var(--text-label)}[data-tooltip]{position:relative}[data-tooltip]:after{content:attr(data-tooltip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%);white-space:nowrap;background-color:var(--dark-blue);color:#fff;font-size:var(--text-label);font-weight:var(--weight-medium);letter-spacing:0;padding:.3125rem .625rem;border-radius:var(--radius-md);pointer-events:none;opacity:0;z-index:9000;transition:opacity var(--duration-fast) var(--ease-standard)}[data-tooltip]:before{content:"";position:absolute;bottom:calc(100% + 2px);left:50%;transform:translate(-50%);border:4px solid transparent;border-top-color:var(--dark-blue);pointer-events:none;opacity:0;z-index:9000;transition:opacity var(--duration-fast) var(--ease-standard)}[data-tooltip]:hover:after,[data-tooltip]:focus-visible:after,[data-tooltip]:hover:before,[data-tooltip]:focus-visible:before{opacity:1}[data-tooltip][data-tooltip-pos=bottom]:after{bottom:auto;top:calc(100% + 6px)}[data-tooltip][data-tooltip-pos=bottom]:before{bottom:auto;top:calc(100% + 2px);border-top-color:transparent;border-bottom-color:var(--dark-blue)}[data-tooltip][data-tooltip-pos=left]:after{bottom:auto;left:auto;right:calc(100% + 8px);top:50%;transform:translateY(-50%)}[data-tooltip][data-tooltip-pos=left]:before{bottom:auto;left:auto;right:calc(100% + 4px);top:50%;transform:translateY(-50%);border-top-color:transparent;border-left-color:var(--dark-blue)}[data-tooltip][data-tooltip-pos=right]:after{bottom:auto;left:calc(100% + 8px);top:50%;transform:translateY(-50%)}[data-tooltip][data-tooltip-pos=right]:before{bottom:auto;left:calc(100% + 4px);top:50%;transform:translateY(-50%);border-top-color:transparent;border-right-color:var(--dark-blue)}.rich-text>:first-child{margin-top:0}.rich-text>:last-child{margin-bottom:0}.rich-text p{margin:0 0 var(--space-2)}.rich-text ul{list-style:disc;padding-left:1.5em;margin:0 0 var(--space-2)}.rich-text ol{list-style:decimal;padding-left:1.5em;margin:0 0 var(--space-2)}.rich-text li{margin:.15em 0}.rich-text h2{font-size:1.3em;font-weight:600;margin:var(--space-3) 0 var(--space-2)}.rich-text h3{font-size:1.1em;font-weight:600;margin:var(--space-3) 0 var(--space-2)}.rich-text strong,.rich-text b{font-weight:600}.rich-text em,.rich-text i{font-style:italic}.rich-text u{text-decoration:underline}.rich-text a{color:var(--primary-color);text-decoration:underline!important}